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Return Policy

Return Policy

At GrowVitamin, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction. Please review the following guidelines and procedures for returning items.

  1. Eligibility for Returns

1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [number of days, e.g., 7 days] of receiving your order. We will arrange for a return or replacement at no additional cost to you.

1.2 Incorrect Product or Shipment: If you receive an incorrect product or your order is incomplete, please notify us within [number of days] of receiving the order. We will rectify the issue by arranging for the correct product to be shipped or the missing item to be sent as soon as possible.

1.3 Change of Mind: If you simply change your mind about a product and wish to return it, please contact our customer support team within [number of days]. In such cases, the return shipping costs will be the responsibility of the customer.

  1. Return Procedure

2.1 Contact Customer Support: To initiate a return, please contact our customer support team by [specify preferred contact method, such as phone or email]. Provide your order details, including the order number, product(s) you wish to return, and the reason for the return.

2.2 Return Authorization: Once your return request is approved, our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.

2.3 Packaging and Condition: Please ensure that the returned item(s) are in their original packaging and in unused, resalable condition. Include all original accessories, manuals, and any promotional items that were included with your order.

2.4 Shipping the Return: You are responsible for safely packaging and shipping the return item(s) to the designated return address provided by our customer support team. We recommend using a trackable shipping method and retaining the shipping receipt for your records.

  1. Refund or Replacement

3.1 Refund: Upon receiving and inspecting the returned item(s), we will process your refund within [number of days] of receipt. The refund will be issued to the original payment method used for the purchase, unless otherwise specified.

3.2 Replacement: If you are eligible for a replacement due to damaged, defective, or incorrect items, we will arrange for a replacement to be sent to you at no additional cost.

  1. Non-Returnable Items

For reasons of health, hygiene, and safety, certain items are not eligible for return, including but not limited to:

  • Opened or used supplements or personal care products
  • Perishable items with limited shelf life
  • Clearance or discounted items marked as final sale
  1. Contact Information

If you have any questions or need further assistance regarding our return policy, please contact our customer support team:

Email: support@growvitamin.com

Phone: +12392694905

We appreciate your trust in GrowVitamin and will do our best to ensure a smooth and satisfactory return experience. Thank you for choosing our products!