Shipping Policy

Grow Vitamin Shipping Policy

At Grow Vitamin, we aim to provide our customers with efficient and reliable shipping services. Please review our shipping policy below to understand how we handle your orders.

Shipping Destinations

We currently ship to the United States and select international locations. If your location is not available at checkout, please contact us at hello@growvitamin.com for assistance.

Processing Time

1. Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
2. Order Confirmation: You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

1. Domestic Shipping (within the USA):

   • Standard Shipping (3-5 business days): Free-Shipping and Same-day delivery for orders from naples, FL
   • Expedited Shipping (1-3 business days): Contact us for pricing

2. International Shipping:

   • Standard International Shipping (7-21 business days): rate based on weight and distance
   • Expedited International Shipping (3-7 business days): Contact us pricing

Note: Shipping rates and delivery estimates will be calculated and displayed at checkout.

Shipment Confirmation and Order Tracking

1. Tracking Number: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
2. Tracking Information: The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

1. Domestic Orders: Prices shown on the website include all applicable taxes for shipments within the USA.
2. International Orders: Grow Vitamin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Issues

Grow Vitamin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

• Reporting Damages: Save all packaging materials and damaged goods before filing a claim.
• Contact Support: For assistance with damaged items, email us at hello@growvitamin.com with your order number and photos of the damage.

Lost or Stolen Packages

Grow Vitamin is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Grow Vitamin will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Need Help?

For more information or assistance with your order, contact us at hello@growvitamin.com or call 239-269-4905.